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Order Acceptance Policy

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Seller reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any Buyer. 


Return/Refund Policy

All items are non-refundable once Buyer has completed the payment of the order. Exchanging or adding products to an existing order are strictly not allowed. Buyer may log in and purchase a new order from the website instead. Voucher codes cannot be re-issued and are non-refundable.


Buyer is only eligible to claim for a refund in the following circumstances;

  1. Technical issue with the payment process on Site whereby proven that the payment has been deducted from Buyer's account and order affected is wrongly cancelled by system.
  2. Buyer failed to receive the item more than 20 working days for domestic order and 50 working days for international order from the date of purchase. Buyer is given the option for a full refund only after Seller has conducted an investigation with the courier and parcel is declared as lost parcel. The claim must not be made any later than 60 working days from date of purchase. This is not applicable to pre order items which has been made clear of the order duration prior on Site. 
  3. Buyer received faulty/damaged item provided with strong evidence. Shipping fee is excluded from the total refund amount. Buyer is obliged to return the faulty/damaged item to Seller’s address. The claim will be fully investigated prior to approval of refund. Please attach the picture of the faulty/damaged item in the form link attached. (Buyer is only eligible to claim for a refund within 5 working days from the date of item being received. Buyer must choose between refund or redelivery, opting for both options are not allowed.)


To claim for refund, please fill up this form


Note: Buyer’s refund request will be processed within 14 working days. Once we have processed Buyer’s claim, we will notify Buyer of the outcome via email. In the event Buyer still has not received any update, Buyer may contact us at [email protected]


Redelivery/Exchange Policy

Buyer is only eligible to claim for redelivery/exchange within 5 working days from the date of received item in the following circumstances;

  1. Buyer received faulty/damaged or missing item provided with strong evidence. As for the missing item, we will only redeliver the missing item only and not the whole order. If the faulty item is due to printing error only, Buyer is obliged to return the faulty item to Seller’s address and provide proof of return. 
  2. Buyer received wrong item. Buyer is obliged to return any wrong item to Seller’s address. Buyer must keep the shipping fee receipt for the return of the wrong item to claim for the shipping fee later. Buyer must also provide shipment slip as proof of return of the wrong item.
  3. In the event of returned delivery which is due to parcel being unclaimed by Buyer. New redelivery charges will be borne solely by Buyer.


Seller will conduct an investigation prior to processing all claims for redelivery/exchange. If the claim is approved, Seller will arrange for redelivery/exchange of the item. For missing or incorrect add-on are not eligible for redelivery/exchange but Buyer may request for partial refund of the add-on. Add-on example: Vintage Book Wrap service.  Note: Buyer’s redelivery/exchange request will be processed within 14 working days. Once we have processed Buyer’s claim, we will notify Buyer of the outcome via email. In the event Buyer still has not received any update, Buyer may contact us at [email protected].


Please attach the picture of evidence related in the form link provided. To claim for redelivery, please fill up this form


Cancellation Policy

Cancellation of order by Buyer is NOT ALLOWED once payment has been completed. As for any unpaid order, Seller’s system will auto cancel Buyer’s order within 24 hours. There are circumstances when Seller might also have to cancel a particular order.  Buyer’s receipt of order confirmation does not signify Seller’s final acceptance of Buyer’s order and Seller reserves the right at any time after the receipt of the order to accept or decline Buyer’s order for any reason.


Although Seller’s online stock inventory is programmed to update automatically, Seller reserves the right at any time after receipt of Buyer’s order, to inform Buyer via email or text about a shortfall in the quantity ordered of any item. In all such cases, Seller has the right to either supply Buyer less than the quantity ordered or cancel the order with prior notice to Buyer.