Order Acceptance Policy
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Seller reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any Buyer.
All items are non-refundable once Buyer has completed the payment of the order. Exchanging or adding products to an existing order are strictly not allowed. Buyer may log in and purchase a new order from the website instead. Voucher codes cannot be re-issued and are non-refundable.
Buyer is only eligible to claim for a refund in the following circumstances;
To claim for refund, please fill up this form.
Note: Buyer’s refund request will be processed within 14 working days. Once we have processed Buyer’s claim, we will notify Buyer of the outcome via email. In the event Buyer still has not received any update, Buyer may contact us at [email protected]
Buyer is only eligible to claim for redelivery/exchange within 5 working days from the date of received item in the following circumstances;
Seller will conduct an investigation prior to processing all claims for redelivery/exchange. If the claim is approved, Seller will arrange for redelivery/exchange of the item. For missing or incorrect add-on are not eligible for redelivery/exchange but Buyer may request for partial refund of the add-on. Add-on example: Vintage Book Wrap service. Note: Buyer’s redelivery/exchange request will be processed within 14 working days. Once we have processed Buyer’s claim, we will notify Buyer of the outcome via email. In the event Buyer still has not received any update, Buyer may contact us at [email protected].
Please attach the picture of evidence related in the form link provided. To claim for redelivery, please fill up this form.
Cancellation of order by Buyer is NOT ALLOWED once payment has been completed. As for any unpaid order, Seller’s system will auto cancel Buyer’s order within 24 hours. There are circumstances when Seller might also have to cancel a particular order. Buyer’s receipt of order confirmation does not signify Seller’s final acceptance of Buyer’s order and Seller reserves the right at any time after the receipt of the order to accept or decline Buyer’s order for any reason.
Although Seller’s online stock inventory is programmed to update automatically, Seller reserves the right at any time after receipt of Buyer’s order, to inform Buyer via email or text about a shortfall in the quantity ordered of any item. In all such cases, Seller has the right to either supply Buyer less than the quantity ordered or cancel the order with prior notice to Buyer.